Privacy Policy

PrimeEdge Global Ltd, operating the Tradeiators brand, determines the principal purposes for which user personal data is processed in connection with account operation, competitions, payments, fraud prevention, support and marketing. Technology and service providers, including SAL INNOVATIONS Ltd and payment/KYC/hosting providers, may process data on our behalf or for their own lawful purposes depending on the service.

Where European data-protection law applies, Tradeiators will process personal data in accordance with applicable requirements, including the General Data Protection Regulation where its territorial scope is engaged.

• Identity data: name, date of birth, nationality, government ID, proof of address and verification results.
• Contact data: email, telephone number and address.
• Account data: username, account ID, authentication information and settings.
• Payment data: payment references, transaction status, partial card/payment identifiers, payout details and chargeback information. Full card details are ordinarily handled by payment providers.
• Competition and simulation data: entries, Battles, Missions, virtual trades, simulated P&L, rankings, results, rewards and rule-compliance data.
• Technical data: IP address, device/browser identifiers, operating system, session logs, cookies and security telemetry.
• Location and eligibility data: country, region and location signals used for access control and fraud prevention.
• Communications: support chats, emails, complaints, surveys and community interactions.
• Marketing data: campaign source, affiliate ID, advertising interactions and communication preferences.

• create, authenticate and secure accounts;
• provide Battles, Missions, training, leaderboards and platform features;
• calculate simulated results and determine competition outcomes;
• process entry-fee payments, refunds and reward payouts;
• verify identity, age, country and payment ownership;
• detect fraud, cheating, multi-accounting, sanctions risks and security threats;
• investigate complaints and enforce Platform rules;
• provide customer service and important account messages;
• improve features, analytics, reliability and user experience;
• send marketing where permitted and respect opt-outs; and
• comply with legal obligations and defend legal claims.

Where a law such as the GDPR requires a legal basis, we rely as appropriate on:

• contractual necessity to provide the Platform and administer competitions;
• legitimate interests in security, fraud prevention, service improvement, fair competition and business administration;
• legal obligations, including valid law-enforcement, sanctions, tax or recordkeeping duties;
• consent for optional marketing, non-essential cookies or other activities where consent is required; and
• establishment, exercise or defense of legal claims where applicable.

Tradeiators may use automated systems to calculate leaderboards, detect suspicious activity, score Missions and flag accounts for review. Where applicable law gives rights concerning solely automated decisions with significant effects, users may contact us to request information or human review as required by law.

We may share relevant data with:

• payment service providers and payment agents;
• identity/KYC, fraud, sanctions and cybersecurity providers;
• cloud hosting, database, communications, analytics and customer-support providers;
• technology developers and platform operators acting under appropriate contractual controls;
• professional advisers, auditors and insurers;
• government, regulatory, court or law-enforcement authorities where legally required; and
• a buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate safeguards.

We do not sell personal data as a data broker.

Because Tradeiators and its providers operate internationally, personal data may be processed outside the user’s country. Where applicable law requires transfer safeguards, Tradeiators will use an appropriate legal mechanism, contractual safeguards or recognized adequacy framework.

We retain data according to purpose and legal need. Typical criteria include account duration, payment and tax records, fraud and security investigations, complaint limitation periods, legal obligations and dispute-defense needs. We will delete or anonymize data when it is no longer reasonably required, subject to applicable legal retention duties.

Tradeiators uses reasonable technical and organizational measures designed to protect personal data, such as encrypted communications, access controls, authentication controls, monitoring, logging, backups, restricted staff access and service-provider due diligence. No online system can be guaranteed completely secure.

Depending on applicable law, users may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent and complain to a competent data-protection authority. Rights may be limited where we must retain data for fraud prevention, legal claims or other lawful reasons.

Requests may be submitted to the privacy/contact channel published on the Platform. We may verify identity before fulfilling a request.

Users may opt out of promotional email or SMS using the unsubscribe mechanism or account settings. Service, security, payment and legal notices may still be sent where necessary.

The Platform is not intended for persons under 18. We do not knowingly permit minors to participate in paid activities. If we discover that a minor has created an account, we may close the account and delete or retain information as required to protect the minor and comply with law.

Cookies and similar technologies are governed by the Cookies & Tracking Technologies Policy and the consent choices made available on the Platform.

We may update this Privacy Policy. Material changes will be published with an updated effective date and, where required, additional notice or consent.

Privacy questions may be sent through the privacy/contact channel published on Tradeiators.com or to [email protected].