Payments, Cash Balance, Real Rewards, Payouts & Refund Policy

Real-money payments may include entry fees, service fees, reward payments, refunds and other clearly disclosed transactions. Virtual capital exists only inside the simulation and cannot be deposited, withdrawn or redeemed.

An entry fee purchases participation in the specified Battle or Mission. It is not a trading deposit, investment contribution, margin payment, stake in a financial instrument or purchase of virtual P&L.

Fees are displayed before confirmation. The user must authorize each payment through the available payment method.

If the Platform provides a real cash wallet or cash balance, it must be clearly labeled separately from “Virtual Balance”, “Virtual Equity” or any simulated trading metric.

A cash balance may represent eligible reward funds, refunds or user payments not yet committed to an entry. Its withdrawal or reuse is subject to verification, payment-provider limitations, chargeback status and applicable law.

A “Real Reward” is the contractual reward expressly stated in the applicable activity rules. It may have real-world monetary or non-monetary value as specified by Tradeiators. It is separate from virtual capital and simulated P&L.

Real rewards are competition rewards paid according to the applicable rules. The amount payable is the reward stated by Tradeiators, not the simulated P&L displayed in the trading interface.

Example: if a Mission uses $1,000 virtual equity and the user finishes with $1,250 virtual equity for a stated $50 reward, the user may be eligible for the $50 reward only. The $250 simulated P&L is not withdrawable.

Before paying a reward or cash withdrawal, Tradeiators may require:

• identity and age verification;
• proof of address or country eligibility;
• verification that the payment method or payout destination belongs to the user;
• sanctions/fraud screening;
• integrity review of Battle or Mission activity; and
• additional information reasonably required by a payment provider or applicable law.

Tradeiators will process verified eligible payouts within the timeframe displayed on the Platform or, if no timeframe is displayed, within a reasonable period. Third-party bank, card, wallet, crypto or payment-provider settlement times may be outside Tradeiators’ control.

Unless the specific rules state otherwise, a user may request cancellation of an entry before the official start of a Battle or before beginning a Mission. Where operationally possible, Tradeiators may refund the entry fee to the original method or return it to the user’s eligible cash balance, subject to non-refundable third-party processing costs and mandatory law.

Once the user has begun a Mission or the Battle has officially started, the entry fee is normally non-refundable because the competition service has begun. Exceptions may apply if:

• Tradeiators cancels the activity;
• a material technical fault attributable to Tradeiators prevents fair participation;
• a duplicate or erroneous payment occurred and no corresponding participation was consumed; or
• mandatory consumer law requires a refund.

A temporary account review does not by itself cancel an otherwise legitimate cash balance. Tradeiators may pause payouts during the review and may apply a final adjustment only if supported by the Terms, an applicable rule, fraud evidence, chargeback/reversal, sanctions/legal requirement or other lawful basis.

If a user initiates a chargeback, reversal or payment dispute, Tradeiators may suspend affected services and corresponding reward/cash payouts while the payment issue is investigated. Fraudulent or abusive chargebacks may lead to account termination.

Payment providers, banks or card issuers may charge fees or apply exchange rates. These third-party costs are separate from any Tradeiators fee and may be deducted or charged by the provider.

Users are responsible for determining and paying any tax applicable to rewards, refunds or other amounts received, unless Tradeiators is legally required to withhold or report.

Users may challenge a payment, refund or payout decision through the Complaints & Appeals Policy. Tradeiators will provide the reason for an adverse decision to the extent lawful and consistent with fraud-prevention and security requirements.